If you have encountered an issue or harm while using a public service due to behavior by the administration that is illegal or contrary to principles of justice and fairness, you can submit and track your complaint via the National Portal for Complaints.
This application allows you to submit your complaint (grievance, request for information, suggestions). It will be forwarded to the relevant body in charge of processing it (Ministries, public institutions or consumer protection associations).
You can track the status of your complaint by entering the number that will be assigned to it.
For any information or complaint regarding food products, please contact the Ministry of Agriculture, Fisheries, Rural Development and Waters and Forests at 080 200 20 50 or the Contact Center of the National Office of Food Safety (ONSSA) at 080 100 36 37 or by email: contact@onssa.gov.ma
Hours: 9 am to 4 pm
Chikayat-almoustawrid.mcinet.gov.ma
This platform allows you to submit your complaint relating to the activity of importing industrial products. This single-window service for the activity is of primary importance as it enables effective and efficient processing of requests, better understanding of the activity and satisfaction of all stakeholders.
You can also track the status of your complaint by entering the number that will be assigned to it.
This platform provides Moroccan exporters with the ability to file complaints online in Arabic or French languages and ensure their follow-up processing.
Any complaint can be tracked through the same platform by entering the number and the email address or phone number used when filing the complaint initially.
